If you don't see your question answered here, please get in touch at hello@muddypawscandleco.com We are happy to help.

Where are you located?

Our home is located in Mechanicsburg, Pennsylvania. We’re close to Harrisburg (the capital), Hershey, and Gettysburg. All of our products are made in our home.

How long will you take to ship my items?

5 business days (or less). Our products are handmade to order.

Do you ship internationally?

Not at this time.

How do I exchange/return my item?

Due to the nature of our very small business (handmade, seasonal, and limited edition products) we do not offer exchanges/returns. However, if you have received a product that was damaged in transit or is defective in any way please reach out at hello@muddypawscandleco.com Please include your order number so we can quickly reference your order details.

Do you have a brick-and-mortar store?

You can find our candles, wax melts, and car diffusers at the 32nd Street Mercantile of Camp Hill (retail store located in Camp Hill, PA). We do not own this store. I recommend giving them a call at (717) 695-7535 to make sure that they are open before planning to shop. It’s a really great store! We will not have every single scent or product that we offer in stock at all times, but I’m working hard to keep a variety of products available at that location.

I bought one of your products at a local event and love it! When will you be back in my area?

Check out our Local Market schedule

Do you sell wholesale?

Our business is very small and everything is handmade. We do not offer wholesale.

How often do you release new scents?

Spring/Summer Collection runs from March - July

Autumn Collection runs from August to September

Holiday Collection runs from October to December

**If you purchased a candle scent that you love and you’re wondering when it will be restocked, just refer to the time of year that you bought it and the dates above. Example: a candle that was purchased in December will typically be restocked next October**

If you would like to be notified when new scents are released, join our email list.